Liverpool City Region leads the way for customers

Liverpool has become the first city region in the country to have renewed its WorldHost Recognised Destination Status.

WorldHost is a series of internationally recognised customer service programmes, licensed and delivered in the UK by performance and talent management consultancy, People 1st.

Originally given in 2014, the award was gained by training over 5,000 front-line staff in customer service skills, ensuring that visitors and local people receive the best possible welcome.

Local businesses and organisations such as the Crowne Plaza Liverpool, Titanic Hotel, Ramada Plaza Southport, St Helens Rugby League Club and the Royal Court Theatre have all benefitted from the training to help and support their staff to deliver first class customer service.

Sara Wilde-McKeown, Chair of Liverpool City Region Visitor Economy Board, said: “We are delighted to be the first city region to renew this important status. As a result of this training, visitors will experience even better customer service from our retailers, hospitality and tourism businesses. This encourages more visitors to spread the word and make return visits, boosting profitability across our sector.”

Jennifer Jensen, Liverpool Convention Bureau Manager at Liverpool Convention Bureau said, “This is great news for the city and emphasises our message even more to conference and event organisers that they can expect excellent service for their delegates in Liverpool”.

People 1st Chief Executive, Simon Tarr, said: “We’re delighted that Liverpool City Region has seen the benefits that the globally-recognised, certified WorldHost training has brought in the past two years and that is has embraced WorldHost as a core part of its destination strategy.

“Strong customer service will help Liverpool’s businesses get the edge on their fiercest competitors – it’s great to see them continuing to commit to training their staff to provide a fantastic experience.”

The project was partially funded through Skills for Growth, who fund employment and skills initiatives across the region, with Sysco Business Skills Academy delivering the training through Merseytravel. This re-accreditation lasts a further two years.

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